Policies

We'll deliver a high quality reproduction of your image that arrives free from defects. Period. If you're not satisfied that your print quality is at least as good as the quality preview / instant proof, we'll reprint your image free of charge. If we can't satisfy you with our print quality, we'll give your money back.

Please inspect your prints within 14 days of receipt. You have 14 days from the time your order shows as delivered by the shipping carrier to request a reprint.

Print Quality Guarantee

If you have received a print where the quality does not match the quality preview on our website, we will re-print it free of charge. Contact us if you need a re-print.

In most cases we will issue a reprint order immediately. However, we may ask you to return the print(s) in question if we feel we need to see them to verify the issue. In this case, we may, at our discretion choose to wait to issue reprints until we have received the original prints back from you.

Note: If your image is of very poor quality or you try to print it bigger than is possible, our website will display a warning message, and require you to select an option waiving the quality guarantee if you wish to proceed and order the print anyway. In this case, there is no guarantee of print quality and no reprints or refunds will be issued under any circumstances.

Cropping & Bleed

Our site gives you the power and control over how your image is cropped. If you choose a print size ("aspect ratio") that does not fit your image, it will require cropping. If cropping is required, you are notified and prompted to choose how you want your image cropped. You are responsible for how you choose to crop your image. Our shopping cart shows you how your image is cropped as well. If you are not satisfied with how you've cropped your image, edit and correct it before proceeding to checkout. We do not reprint at our expense in cases where you chosen cropping that you do not like.

During the printing & trimming process, the very edges of your image may be trimmed off. Please do not place any content within 1/8" of the image edge that is important to you, as it may be trimmed off. We do not reprint at our expense in the event that any content within 1/8" of the image edge is missing in your finished print. (This is standard for most print shops)

Color Accuracy Guarantees & Limitations

If your print has lines running through it, or the color is starkly different than the color in your image then the printer that generated your print may have been having technical difficulties, and we will re-print your image for free.

For prints on photo papers, and specialty art papers, we guarantee the color to be accurate - meaning that it is a faithful reproduction of the color specified in your digital file, and is not substantially different. Please note that we do NOT guarantee 100% color accuracy for economy poster prints, our inexpensive pro grade canvas prints, or display advertising products. For non guaranteed products, we will reprint if the color is clearly substantially off. We will not reprint for minor differences in color.

For photo grade prints with color guarantee: If you perceive a subtle difference in color, please understand that color is subjective. The color may look slightly different on your monitor than it would on our monitors (due to monitor calibration). Further, a single print can also look different in white light vs. natural light, vs. yellow light. Because color is subjective, we do not re-print at our expense in cases where we cannot detect a notable visible difference between your print and the color of your digital image. If you feel that the color is notably and visibly off, you can send your print(s) back to us for evaluation. If we can detect the same difference we will re-print.

If you feel your print qualifies for a re-print, or you would like us to evaluate it, please contact us.

Finishing Services Quality Guarantee

We guarantee lamination, mounting, wrap mounting and gallery wrapped canvases to arrive free from defects. If you believe that there is a defect in your finishing services, please contact us. In the event of a defect, we will reprint your image(s) free of charge.

Some of our substrates can shape or form to packaging during transit. In this case the substrate can almost easily be "reformed" to correct the issue. For example, paper prints rolled in a tube may have waves from the rolling. Or a canvas print may have lost tension or formed somewhat to parts of the packaging in contact with it. These are examples of cases where simple techniques you can perform at home or work resolves the issue without replacement. In these types of cases, we will require your assistance in implementing simple solutions. In the event that the issue cannot be resolved using standard techniques, with a good faith effort from you, we will replace it.

In most cases we will issue a reprint order immediately. However, we may ask you to return the print(s) in question if we feel we need to see them to verify the issue. In this case, we may, at our discretion choose to wait to issue reprints until we have received the original prints back from you.

Damage During Shipping

If your order arrives damaged, contact us right away. Do NOT throw away the shipping container. Use a digital camera, or camera phone to snap a few pictures of the damaged shipping container and prints.

Some of our substrates can shape or form to packaging during transit. In this case the substrate can almost easily be "reformed" to correct the issue. For example, paper prints rolled in a tube may have waves from the rolling. Or a canvas print may have lost tension or formed somewhat to parts of the packaging in contact with it. These are examples of cases where simple techniques you can perform at home or work resolves the issue without replacement. In these types of cases, we will require your assistance in implementing simple solutions. In the event that the issue cannot be resolved using standard techniques, with a good faith effort from you, we will replace it.

If your order was shipped via the U.S. Postal service, we do require you to return the order to your nearest post office (after contacting us). It is the only way we get reimbursed for damaged shipments.

When you have sent us the pictures of the damage, and delivered your order to the nearest post office, we will issue a replacement of your damaged prints.

Order Turnaround Time Guarantees

Standard Processing: Orders placed with standard processing (free) will process and ship within 3 business days. Most ship within 2 business days. This excludes mounting and canvas gallery wrapping services which require an additional 1-2 business days to process. If we fail to get your order printed and delivered to the carrier for shipping within these promised timelines, and you contact us before your order ships, we will upgrade your shipping to Express Mail (overnight) at our expense.

Expedited processing: Orders that have been ugraded to Expedited Processing will process and ship within 1 business day. Orders placed before 10AM MST on a business day will print and ship the same day. This excludes mounting and canvas gallery wrapping services, which require an additional 1-2 business days to process. IF we fail to get your order printed and delivered to the carrier for shipping within these promised timelines and you contact us before your order ships, we will upgrade your shipping to Express Mail (overnight) at our expense. If you had already selected Express Mail, we will refund the expedited processing surcharge that was charged on your order

Shipping Transit Time

We do not guarantee the speed of shipment. Our guarantees on turnaround time extend to the point that we hand off your order to the shipping carrier (usually the U.S. Post Office). Shipping times described on our website for each shipping method are "typical" and "average" and not guarantees. We cannot be held responsible for late delivery by the postal service.

The U.S. Postal Service does guarantee Express Mail packages received by them before 4PM on any business day to arrive by 4PM the following business day in most areas (including Saturday, in most areas). Some rural locations are guaranteed 2 day service via Express Mail. Also, inclement weather and acts of God can void USPS' stated service guarantee. If you track your Express Mail package and it shows that it should be delivered but has not been, a claim can be made with the U.S. Postal Service, and we will be happy to make that claim on your behalf. When we receive reimbursement from the USPS, we will credit you back what you paid for Express Mail shipping upgrade.

We cannot accept responsibility for packages not delivered on-time, which were shipped on-time by us.

Reprints, Refunds & Returns

In the event of a defect in workmanship, a re-print of the image is the first remedy. No refunds will be made unless the item cannot be reprinted correctly.

Some of our substrates can shape or form to packaging during transit. In this case the substrate can almost easily be "reformed" to correct the issue. For example, paper prints rolled in a tube may have waves from the rolling. Or a canvas print may have lost tension or formed somewhat to parts of the packaging in contact with it. These are examples of cases where simple techniques you can perform at home or work resolves the issue without replacement. In these types of cases, we will require your assistance in implementing simple solutions. In the event that the issue cannot be resolved using standard techniques, with a good faith effort from you, we will replace it.

We rarely request that you return a defective or damaged print to us. In most cases, it costs less to simply reproduce an item than to deal with returns, and it's more convenient for you as well. We do reserve the right however to ask you to return an item to us for replacement. In the event that it's being returned for defect in workmanship, or damage in transit, we will refund you the amount of return shipment within 14 days of receiving the return from you.

In all cases, we require that you send a photo (taken by a cell phone camera is fine) that clearly shows the defect or damage to us before any reprints or refunds can be issued. Contact us by phone at 800-691-3545 or email us to start the process.